The Essential Andes: Private 4-Day Cusco, Sacred Valley & Machu Picchu Highlights

FAQs

Q: Why do we overnight in Ollantaytambo on Day 2?

‍A: Ollantaytambo is where the main train station to Machu Picchu is located. Staying here allows for a more relaxed morning on Day 3, avoids the early drive from Cusco, and lets you experience this charming "Living Inca Town."

Q: What is the "Boleto Turístico" (BTC) and do I need to buy it?

‍A: The BTC is required for entry to most sites in the region (Sacsayhuaman, Pisac, Ollantaytambo, etc.). We can add it to your package price during booking, or your guide can assist you in purchasing it locally on Day 1. Note: Machu Picchu tickets ARE included separately.

Q: Which circuit will I visit in Machu Picchu?

‍A: We always aim for the most panoramic routes (typically Circuit 2). However, availability is extremely limited. If sold out, we will secure the best available alternative (Circuits 1 or 3) and confirm with you at the time of booking.

Please read the following Terms and Conditions carefully, as they constitute a legal agreement between you and True Peru Experience.

1. Reservations and Payment Policy

• Booking Confirmation: A reservation is confirmed upon receipt of the required deposit (e.g., 50%).
• Transaction Fees: Our prices do not include transaction fees (e.g., credit card, PayPal, bank transfers). The client is responsible for covering these fees (e.g., a 5% surcharge may apply for card payments).
• Final Payment: The remaining balance must be paid [e.g., 30 days before the tour start date, or in cash (USD or Soles) during the pre-tour briefing].

2. Cancellation and Refund Policy

• Cancellation by the Client: Cancellations must be submitted in writing. The following penalties apply:
  • [e.g., 30+] days before the tour: Refund minus non-refundable items and transaction fees.
  • [e.g., 15-29] days before the tour: 50% penalty of the total tour cost.
  • Less than [e.g., 14] days before the tour: 100% penalty (Non-refundable).
• No-Show: If the client fails to appear at the agreed time and location (a "No-Show"), the service is considered rendered, and no refund will apply.
• Non-Refundable Items: Certain items are 100% non-transferable and non-refundable under any circumstances. These include:
  • Machu Picchu entrance tickets.
  • Inca Trail permits.
  • Train tickets.
  • Domestic flights.

3. Force Majeure (Uncontrollable Events)

• Definition: True Peru Experience assumes no responsibility for itinerary changes, delays, or cancellations caused by events outside of our control.
• Events Included: These include, but are not limited to: strikes, social protests, road blockades, extreme weather conditions, natural disasters, pandemics, or unexpected changes in government regulations.
• Our Commitment: In such events, our team will make all reasonable efforts to adapt the itinerary or find safe alternatives. However, monetary refunds will not be provided for services lost due to these events.

4. Responsibility and Insurance (Liability)

• Travel Insurance (Required): We strongly recommend that all clients purchase comprehensive travel insurance covering trip cancellation, medical expenses, emergency evacuation, and baggage loss. Our prices do NOT include insurance.
• Health and Fitness: The client declares they are in adequate physical and health condition for the tour purchased.
• Assumption of Risk: For adventure tours (trekking, Via Ferrata, etc.), the client acknowledges the inherent risks and participates at their own risk.
• Itinerary Modification: We reserve the right to modify the itinerary for operational, climatic, or safety reasons, always in the best interest of the client.