Our Commitment to Your Privacy

Privacy Policy

Last Updated: September 19, 2025

At True Peru Experience, your privacy is as important as your travel experience. This policy clearly and transparently explains what personal information we collect, why we need it, and how we protect it.

1. Who is Responsible for Your Data?

• Legal Name: TruePeruExperience S.A.C.
• Tax ID (RUC): 20614511991
• Address: Av. Manantiales L16, Cusco, Peru.
• Email for Privacy Matters: admin@trueperuexperience.com

2. What Data We Collect and Why

We collect information to design and operate your dream trip safely and seamlessly.

• To Plan Your Trip (When You Contact Us): Your name, email, country, WhatsApp number, travel dates, and number of travelers. We use this to communicate with you and build your itinerary.
• To Confirm Your Booking and Run Your Tour: To comply with local regulations and secure your permits, trains, and hotels, we require:
  • Full name and passport copy/number.
  • Date of birth.
  • Dietary restrictions and allergies.
  • Relevant medical information (especially for high-altitude treks, to ensure your safety).
  • An emergency contact.
• To Coordinate Your Logistics: Two days before your arrival, we'll ask for your flight details (airline, flight number, arrival time) and luggage count to ensure a flawless pickup.

3. Who We Share Your Information With

Your trust is our priority. We only share your data when it's strictly necessary to operate your trip. This includes:

• Service Providers: Hotels, airlines, train operators, guides, and transportation partners who need to identify travelers.
• Government Authorities: For issuing permits to sites like Machu Picchu and the Inca Trail.
• Management Software: In the future, we may use a booking management software to streamline our processes, always under strict confidentiality agreements.

We will never sell your personal information to third parties.

4. International Data Transfers

As a global agency, your data is processed in Peru. If you are contacting us from Europe, Brazil, or another region, be aware that your data will be transferred internationally to provide you with our services. We take all necessary measures to ensure your data is treated securely.

5. How Long We Keep Your Data

We retain your personal information for 5 years after your trip is completed for administrative, accounting, and legal compliance purposes.

6. Your Data Rights

In accordance with regulations like GDPR and LGPD, you have the right to:

• Access: Know what data we hold about you.
• Rectify: Correct any inaccurate information.
• Erase (Right to be Forgotten): Request that we delete your data.
• Restrict Processing: Ask us to limit how we use your data.
• Data Portability: Receive your data in a usable format.

To exercise any of these rights, please email us at admin@trueperuexperience.com.